Privacy Policy

Depending on how you interact with us, we may collect:

• Your full name, date of birth, nationality, and contact details
• Information submitted through our website, booking forms, email, Instagram, WhatsApp, or other communication channels
• Appointment details, tattoo preferences, reference images, artist preferences, and budget information
• Payment and transaction information
• Identification information used to verify your age or identity
• Health information relevant to the safety of your tattoo procedure, such as allergies, skin conditions, medications, medical conditions, or previous reactions
• Signed consent forms, health declarations, and aftercare records
• Photographs or videos of your tattoo and tattoo session
• Reviews, feedback, complaints, and customer service communications
• Website information such as your device type, browser, IP address, referral source, and website activity, where collected through cookies or analytics tools

Please provide information that is accurate and relevant to your booking and personal safety.

We may use your personal information to:

• Respond to enquiries and provide consultations
• Recommend a suitable artist or tattoo service
• Arrange, confirm, reschedule, and manage appointments
• Prepare designs and understand your tattoo requirements
• Verify your identity and eligibility for a service
• Assess relevant health and safety considerations
• Process payments, deposits, refunds, and transaction records
• Provide aftercare advice and manage touch-up requests
• Communicate important service or policy updates
• Maintain business, accounting, consent, and safety records
• Respond to complaints or legal claims
• Protect clients, employees, artists, and studio property
• Improve our customer service, operations, marketing, and studio experience
• Comply with applicable legal and regulatory requirements

We will not use your information for a purpose that is materially different from the purpose explained when it was collected without informing you or obtaining additional consent where required.

We may use customer information for internal research and business analysis, including:

• Understanding the tattoo styles, placements, sizes, and services our clients prefer
• Studying general customer demographics and booking patterns
• Measuring customer satisfaction and service quality
• Improving our consultations, booking experience, artist allocation, content, and marketing strategy
• Identifying seasonal demand and general customer trends

This research is conducted only for the internal purposes of 3 Of Spades Tattoo Studio. Where reasonably possible, reports and analyses will use aggregated or anonymized information rather than identifying individual clients.

We do not sell, rent, trade, or provide identifiable customer information to third parties for their independent research, advertising, or marketing purposes.

Taking or using photographs and videos for marketing is optional and requires your prior consent. Refusing photography or marketing consent will not affect your right to receive tattoo services.

If you provide consent, you authorize 3 Of Spades Tattoo Studio to photograph or record your tattoo before, during, or after the procedure and to use the approved material for purposes such as:

• The studio’s website and online portfolio
• Social media channels
• Artist portfolios
• Digital or printed advertisements
• Educational, editorial, and promotional content
• Studio displays and printed marketing materials

Images or videos may be cropped, colour-corrected, resized, captioned, or otherwise edited for presentation and branding purposes. We will not use the material in a misleading, unlawful, defamatory, or inappropriate manner.

Unless you give specific permission, we will take reasonable steps not to publish your name, face, voice, or other directly identifying features.

You may withdraw your consent for future use by contacting us. We will stop using the material in new content within a reasonable period. Withdrawal may not allow us to remove material that has already been printed, shared by other users, included in completed publications, or distributed beyond our reasonable control.

No payment or compensation is provided for approved promotional use unless separately agreed in writing.

We will send promotional emails, messages, or offers only where you have requested them or provided the required consent.

You may unsubscribe or withdraw your marketing consent at any time by using the unsubscribe option provided or contacting us directly.

Service messages concerning your enquiry, appointment, payment, consent, safety, or aftercare are not promotional messages.

We do not sell, rent, trade, or disclose your personal information to third parties for their own advertising, marketing, or unrelated commercial purposes.

Information may be processed by trusted service providers only when reasonably necessary to operate our business, such as providers of:

• Website hosting and maintenance
• Booking and communication systems
• Payment processing
• Email and cloud storage
• Website security and analytics
• Accounting or professional advice

These providers may process information only for the relevant service and must handle it subject to applicable privacy, confidentiality, and security requirements.

We may also disclose information where required by law, a competent authority, a court order, or where reasonably necessary to protect the safety, rights, or property of the studio, our clients, artists, or employees.

Health information, identification information, and other sensitive personal information will be collected only when relevant and reasonably necessary.

We will take additional care when storing and accessing this information. Access will be limited to authorized staff or artists who need it for safety, service delivery, recordkeeping, or legal compliance.

Where consent is required, we will request clear and specific consent before processing sensitive personal information.

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, alteration, misuse, or disclosure. These measures may include:

• Restricted access to client records
• Password-protected accounts and devices
• Secure digital storage
• Staff confidentiality procedures
• Appropriate disposal of records that are no longer required

No digital storage or communication system can be guaranteed to be completely secure. If we identify a personal-data incident, we will respond and provide any legally required notifications.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, health and safety records, accounting, dispute resolution, and legal compliance.

When identifiable information is no longer required, we will securely delete, destroy, or anonymize it unless continued retention is legally required.

Some website, communication, payment, analytics, or cloud-storage providers may process information outside Vietnam.

Where this occurs, we will take reasonable steps and follow applicable legal requirements concerning cross-border personal-data processing.

Our website may use essential cookies and, with appropriate notice or consent, analytics or advertising technologies.

These tools may collect information about how visitors find and use our website. We use this information to maintain the website, understand general traffic patterns, improve content, and evaluate marketing performance.

For more information, please refer to our separate Cookie Policy or cookie settings.

Subject to applicable law, you may have the right to:

• Be informed about the processing of your personal information
• Give or refuse consent where consent is required
• Withdraw consent
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of eligible information
• Request restriction of or object to certain processing
• Request a copy of eligible personal information
• Submit a complaint or raise a concern about how your information is handled
• Request compensation where provided by applicable law

Some requests may be limited where retaining or processing the information is required by law, necessary for a legal claim, or otherwise permitted by applicable regulations. We may ask you to verify your identity before completing a privacy request.

Our tattoo services are intended only for clients who satisfy the studio’s minimum age policy.

We do not knowingly collect personal information from children for tattoo bookings. If we discover that such information was submitted without appropriate legal authorization, we will take reasonable steps to delete it.

We may update this Privacy Policy when our practices, services, technologies, or legal obligations change.

The current version will be published on our website with its effective date. Material changes will be communicated where reasonably necessary.

For questions, consent withdrawal, privacy requests, or complaints, contact:

We aim to acknowledge privacy requests within three business days and respond within the period required by applicable law.